Refund policy

Thank you for shopping at Skivea. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple and easy return and refund policy to ensure a smooth process.

1. Return Eligibility

You may return items within [number] days from the date of receipt if the following conditions are met:

  • The product is unused, unwashed, and in its original condition.
  • The product is returned with all original tags, packaging, and any accompanying accessories.
  • The item has not been worn, damaged, or altered in any way.

2. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Bodysuits and shapewear (once worn or opened)
  • Final sale items
  • Gift cards

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contactskivea@gmail.com with your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. Ship the Item: Pack the item securely, including any original packaging, and send it back to us within the return window.

Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Process

Once your return is received and inspected, we will notify you by email about the status of your refund. If your return is approved, the refund will be processed to your original payment method. Please allow up to [number] business days for the refund to reflect in your account.

  • Original Shipping Charges: Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).

5. Exchanges

If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired product. Return and refund policies still apply.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly provide a full refund or send you a replacement item at no additional cost. Please include photos of the damaged product and packaging in your return request.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check with your bank or payment provider. There may be a delay in processing the refund. If you’ve done this and still haven’t received your refund, please contact us at contactskivea@gmail.com.

8. Contact Us

If you have any questions or need further assistance with your return or refund, please contact our customer support team at:

Email: contactskivea@gmail.com